Refund Policy

Last updated: June 2026

This policy applies to all paid Clubroom.io subscriptions (Pro and Club plans) and supersedes the refund section in our Terms of Service.

14-Day Money-Back Guarantee

If you are not satisfied with Clubroom.io, you may request a full refund within 14 days of your initial purchase. This applies to first-time subscribers only, it does not apply to plan upgrades or subscription renewals.

The 14-day window also satisfies the EU consumer right of withdrawal under Directive 2011/83/EU.

Annual Plan Pro-Rated Refunds

After the 14-day window, annual subscribers may request a pro-rated refund for remaining unused full months. The refund amount is calculated as:

Refund = (months remaining ÷ 12) × annual price paid

Partial months are not refunded. For example, if you cancel after 3 full months on an annual plan, you would receive a refund for the remaining 9 months.

Monthly Plans

Monthly subscriptions are not refundable for the current billing period. You may cancel at any time from your account settings, cancellation takes effect at the end of the current billing period with no further charges.

How to Request a Refund

Email mail@clubroom.io with the subject line “Refund Request”, including:

• The email address associated with your account
• Your reason for requesting a refund

Refunds are processed within 5 business days via the original payment method.

Exceptions

Refunds will not be issued if your account was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.

Contact

Refund questions: mail@clubroom.io