Refund Policy

Last updated: June 2026

This policy applies to all paid Clubroom subscriptions (Pro and Club plans) and supersedes the refund section in our Terms of Service.

14-Day Money-Back Guarantee

If you are not satisfied with Clubroom, you may request a full refund within 14 days of your initial purchase. This applies to first-time subscribers only — it does not apply to plan upgrades or subscription renewals.

The 14-day window also satisfies the EU consumer right of withdrawal under Directive 2011/83/EU.

Annual Plan Pro-Rated Refunds

After the 14-day window, annual subscribers may request a pro-rated refund for remaining unused full months. The refund amount is calculated as:

Refund = (months remaining ÷ 12) × annual price paid

Partial months are not refunded. For example, if you cancel after 3 full months on an annual plan, you would receive a refund for the remaining 9 months.

Monthly Plans

Monthly subscriptions are not refundable for the current billing period. You may cancel at any time from your account settings — cancellation takes effect at the end of the current billing period with no further charges.

How to Request a Refund

Email mail@clubroom.io with the subject line “Refund Request”, including:

• The email address associated with your account
• Your reason for requesting a refund

Refunds are processed within 5 business days via the original payment method.

Exceptions

Refunds will not be issued if your account was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.

Contact

Refund questions: mail@clubroom.io